FAQ
GENERAL FAQ
What is dried blood spot (DBS) testing?
DBS testing is a simple, proven way to collect a small blood sample at home using a finger-prick. The drops of blood dry on specialised filter paper, making the sample stable and easy to post without refrigeration.
It’s minimally invasive, reliable, and perfect for anyone wanting accurate health insights without visiting a clinic.
How do I know when you’ve received my sample?
As soon as your sample arrives at our lab, you’ll get an email notification. You can also log into your account anytime, your sample will show as“Processing”once it’s been received.
Are the results accurate?
Yes. All samples are analysed in accredited laboratories using validated, gold-standard methods. Each step, from collection to analysis is tightly quality-controlled, ensuring your results are precise, reliable, and scientifically sound.
Can you help me understand my results?
Absolutely. Your report includes clear explanations and reference ranges. If you need extra help, our team is here to answer questions and guide you through your results.
I forgot to register my kit. What should I do?
If an unregistered sample arrives, we’ll manually match it to you and email you. If you haven’t heard from us within10 days, please contact us so we can assist.
How can I contact you?
Submit a message through our Contact Us page.
What happens to my personal information?
Your privacy matters. Your data is encrypted, confidential, and never shared with third parties. You can request deletion of your data at any time.
Where are your labs located?
We work with accredited laboratories worldwide:
Europe: 33 Żeromskiego Street Warsaw, Poland
UK: University of Stirling, Nutrition Analytical Service, Institute of Aquaculture, Stirling FK9 4LA, Scotland
USA: 5009 W. 12th Street, Suite 8, Sioux Falls, SD 57106
Asia Pacific: Suite 2080, 112 Snell Grove, Oak Park VIC 3046 Australia
OMEGA-3 TEST FAQS
What does the Omega-3 Index Test measure?
It measures the percentage of EPA + DHA in your red blood cells, giving a clear picture of your long-term Omega-3 status over the past 3–4 months.
Can children use the Omega-3 test?
Yes, kids and adults can both use the test. Omega-3 levels naturally differ by age, so children may have slightly different target ranges.
Why should I test my Omega-3 levels?
Knowing your Omega-3 status can help with:
- Heart health
- Brain and cognitive function
- Inflammation support
- Mood and mental wellbeing
- Pregnancy and early-life development
How do I take the Omega-3 Test?
Simply use the at-home finger-prick kit, let the blood spot dry, then post it in the prepaid envelope.
Who is the Omega-3 Test for?
Anyone wanting to support heart health, brain health, inflammation balance, or optimise their diet and supplements.
What does the Omega-3 Plus Test measure?
This advanced test measures:
- Omega-6 : Omega-3 Ratio
- AA : EPA Ratio
- Trans fats
- A variety of other fatty acids
It gives a deeper insight into inflammation, diet quality, and overall health.
Who should choose the Omega-3 Plus Test?
Great for anyone with inflammation concerns, heart health goals, or wanting a more detailed look at dietary fat balance.
What is the Omega-3 Complete Test?
Our most comprehensive fatty acid profile test. It measures Omega-3s, Omega-6s, saturated fats, monounsaturated fats, trans fats, and more.
Who is the Omega-3 Complete Test for?
Ideal for people wanting the fullest understanding of their diet’s impact on inflammation, metabolic health, and long-term wellness.
PRENATAL & BREASTFEEDING DHA FAQS
What is the Prenatal DHA Test for?
It measures DHA levels during pregnancy—important for baby’s brain, eye, and nervous system development.
Why should pregnant women test DHA?
Monitoring DHA helps support:
- Healthy fetal brain and eye development
- Reduced risk of preterm birth
- Healthy birth weight
- Optimised prenatal nutrition
Who should use the Prenatal DHA Test?
Any pregnant woman wanting to ensure they’re meeting DHA needs, especially if they’re unsure about Omega-3 intake or supplementation.
What does the Mother’s Milk DHA Test measure?
It measures the DHA content of breast milk to help ensure your baby receives optimal nutrition for brain and nervous system development.
Who should use the Mother’s Milk DHA Test?
Breastfeeding mothers wanting clarity on whether their diet and supplements provide enough DHA for their baby.
VITAMIN & ANTIOXIDANT TEST FAQS
What does the Vitamin D Test measure?
It measures your Vitamin D levels (D2 + D3), essential for immunity, bone health, mood, and overall wellbeing.
Why test Vitamin D?
Low Vitamin D is common and can impact:
- Immunity
- Mood
- Bone & muscle strength
- Energy and tiredness
What is the Glutathione Test?
It measures reduced (GSH) and oxidised (GSSG) glutathione, your body’s master antioxidant.
Why test Glutathione?
To understand your antioxidant status, detox capacity, and ability to manage oxidative stress.
What is the Homocysteine Test for?
It helps assess heart health, B-vitamin status, and early signs of cardiovascular risk.
What does the CoQ10 Test measure?
CoQ10 supports energy and heart health. This test shows whether your levels are optimal or need support.
What does the Vitamin D Plus Test measure?
It measures total Vitamin D plus the D2:D3 ratio for deeper insight into absorption and metabolism.
Questions? Please contact us.
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